2021 Winners

Best Anti-Fraud Service

WINNER: SmartSearch




Best Buy-to-Let Lender

WINNER: Virgin Money

HIGHLY COMMENDED: Accord Mortgages

HIGHLY COMMENDED: The Mortgage Works

Best Conveyancing Firm

WINNER: O’Neill Patient

HIGHLY COMMENDED: The Moving Hub


Best Debt and Arrears Management Strategy

WINNER: Masthaven





Best Intermediary Lender

WINNER: Barclays

HIGHLY COMMENDED: Halifax

HIGHLY COMMENDED: Nationwide Building Society

Best Law Firm

WINNER: Ascent Performance Group Limited

HIGHLY COMMENDED: Aberdein Considine

HIGHLY COMMENDED: TLT

Best Loan Servicer

WINNER: Pepper UK

HIGHLY COMMENDED: Hampton Mortgage Servicing Limited


Best Local Building Society

WINNER: The Melton Building Society

HIGHLY COMMENDED: Hanley Economic Building Society

HIGHLY COMMENDED: Loughborough

Best Lifetime Mortgage Lender

WINNER: Legal & General Home Finance

HIGHLY COMMENDED: Just

HIGHLY COMMENDED: more 2 life


Best National Bank

WINNER: HSBC

HIGHLY COMMENDED: Barclays

HIGHLY COMMENDED: Halifax


Best National Building Society

WINNER: Nationwide

HIGHLY COMMENDED: Coventry Building Society

HIGHLY COMMENDED: Skipton Building Society

Best Online Lender

WINNER: HSBC

HIGHLY COMMENDED: Nationwide Building Society

HIGHLY COMMENDED: Post Office Money

Best Overall Lender

WINNER: HSBC

HIGHLY COMMENDED: Barclays

HIGHLY COMMENDED: Halifax




Best Regional Building Society

WINNER: West Bromwich Building Society

HIGHLY COMMENDED: Cumberland

HIGHLY COMMENDED: Principality Building Society



Best Self Build Lender

WINNER: The Tipton & Coseley Building Society

HIGHLY COMMENDED: Darlington Building Society

HIGHLY COMMENDED: The Melton Building Society

    Best Surveying Firm

    WINNER : Countrywide Surveying Services

    HIGHLY COMMENDED: Arnold & Baldwin

    HIGHLY COMMENDED: e.surv


    Best Use of Technology – Lenders

    WINNER: Vida Homeloans

    HIGHLY COMMENDED: Masthaven

    HIGHLY COMMENDED: Pure Retirement


    Best Use of Technology – Non Lenders

    WINNER: Connells Group & Twenty7Tec

    HIGHLY COMMENDED: Paymentshield

    HIGHLY COMMENDED: Primis


    Best Use of Technology – Technology Providers

    WINNER: Mortgage Broker Tools

    HIGHLY COMMENDED: EDM Group

    HIGHLY COMMENDED: Phoebus Software Limited

      Community Services

      WINNER: Newcastle Building Society

      HIGHLY COMMENDED: Chorley Building Society

      HIGHLY COMMENDED: Cumberland Building Society

        Corporate Social Responsibility – Lenders

        WINNER: Principality Building Society





        Corporate Social Responsibility – Non Lenders

        WINNER: Phoebus Software Limited





        Customer Service and Treating Customers Fairly – Lenders

        WINNER: Accord Mortgages

        HIGHLY COMMENDED: Cumberland Building Society

        HIGHLY COMMENDED: Greenfield Mortgages

          Customer Service / Treating Customers Fairly – Non Lenders

          WINNER: Countrywide Surveying Services

          HIGHLY COMMENDED: Ascent Performance Group Ltd

          HIGHLY COMMENDED: Paymentshield

            Individual Achievement

            WINNER: Maria Harris, sole director of Digital Cat Consultancy



            Innovation Award – Technology Providers

            WINNER: Phoebus Software Limited

            HIGHLY COMMENDED: Mutual Vision

            HIGHLY COMMENDED: Target Group

              Innovation – Lenders

              WINNER: Accord

              HIGHLY COMMENDED: Skipton


              Innovation – Non Lenders

              WINNER: Terrafirma

              HIGHLY COMMENDED: Countrywide Surveying Services and Santander

              HIGHLY COMMENDED: CrowdProperty

              Later Life Lending Innovation

              WINNER: Chorley Building Society

              HIGHLY COMMENDED: Pure Retirement



              Leadership Award

              WINNER: Paul Carter, CEO of Pure Retirement




              Mortgage Product Innovation

              WINNER: Buckinghamshire Building Society

              HIGHLY COMMENDED: The Melton Building Society